Denver Mercedes Sprinter Key Request After Fob and Door-Lock Failure

A Denver customer requested help with a 2015 Mercedes Sprinter after the vehicle’s keys were dropped and the buttons on the key fob stopped unlocking the van. The problem became more serious when the customer tried to use the key manually that morning and the exterior door lock broke. The dash button could still unlock the vehicle, but the key could no longer operate the lock.

The photographed key fob shows a black housing with visible wear and a damaged or missing section around its circular opening. A metal-colored rectangular component remains visible in the housing. Along with the physical damage, the customer described a possible failure involving the key’s board and LED, making the condition of both the fob and the outside door lock relevant to the service decision.

The documented service request was handled as a special vehicle-key matter in Denver. The options discussed were making a new key, repairing the key board with a new LED, or fixing the exterior door lock. The customer specifically asked whether a new key could be made as the concern shifted from the fob buttons to the vehicle’s manual entry function.

This situation matters because the vehicle could still be unlocked from the dash for the time being, but that workaround would not provide reliable access after the van was loaded for the trip home. Addressing the key, fob housing, or exterior lock was therefore tied to maintaining practical access to the Sprinter’s interior.